Customer Service Manager

Our client is a manufacturing business that supplies powered mechanical machines for moving and handling heavy wheeled loads. Their products are used in aerospace to hospitals, so variety and service is a major part of their daily business. As part of their continuous improvement and growth strategy, an opportunity has now arisen for a Customer Service Manager to join their team.

Customer Service Manager Ashbourne, Derbyshire c£25,000 Plus Bonus DOE, Company Pension, 25 Days' Holiday Our client is a manufacturing business that supplies powered mechanical machines for moving and handling heavy wheeled loads. Their products are used in aerospace to hospitals, so variety and service is a major part of their daily business. As part of their continuous improvement and growth strategy, an opportunity has now arisen for a Customer Service Manager to join their team. This is a fantastic opportunity for a customer services professional to join a growing manufacturing company with a high profile worldwide customer base. As the Customer Service Manager you will be responsible for managing a junior member of staff, handling initial enquiries and sending out engineers to client sites (service co-ordination). In effect, you will manage the department, which means you should be an excellent communicator with high standards. Your duties will include: - managing and communicating excellent service to the global customer base - providing on-going maintenance service contracts - communicating with field service engineers - managing and training other team members - generating weekly performance reports To be considered for this position, you must have customer service management experience, for example gained within a call centre/contact sector. You will also need to demonstrate top class communication skills and a self motivated approach. Additionally, as a Customer Service Manager you should also have a personable approach, the ability to work in a team and the effective relationship building abilities. The successful candidate will receive a competitive salary, good benefits and ample scope to further their career. To apply for the role of Customer Service Manager, please simply send your CV and a covering letter via the button shown. If your skills and experience meet with any of our client's requirements and/or needs, we will provide our client with your full details so that they can consider whether you may be suitable for the vacancy advertised. Your details, as submitted by you, will only be used in conjunction with this vacancy. By submitting your CV and cover letter to us, you give express consent to us using your details for this purpose. Additional Keywords: Customer Service Manager, Customer Service Team Leader, Customer Services Manager, Senior Customer Service Executive, Customer Service Executive, Call Centre, Contact Centre, Customer Service. This vacancy is being advertised by Web Recruit Ltd. The services advertised by Web Recruit Ltd are those of an Employment Agency.